Operations Performance Overview

Team

Last update 2026-05-08 20:13:28

Total Time199:18:20
Total Calls3474
Inbound AHT00:04:08
Outbound AHT00:00:59
Refusals0
Team AHT00:03:27

Frontline Podium

2 Caballero, Gisselle
00:03:06 AHT
1 Meza Navarro, Adrian De Jesus
00:03:00 AHT
3 Isabel, Dayana
00:03:15 AHT

Specialty Podium

2 Hernandez Gomez, Nataly Johanna
00:02:14 AHT
1 López Rojas, Jorge Iván
00:02:03 AHT
3 Valderrama Alvarez, Cristian Camilo
00:02:22 AHT

Frontline

Frontline Agents

FL
Meza Navarro, Adrian De Jesus FL
00:03:00
Total AHT 360 calls
Caballero, Gisselle FL
00:03:06
Total AHT 518 calls
Isabel, Dayana FL
00:03:15
Total AHT 255 calls
Beleno, Jared FL
00:03:12
Total AHT 142 calls
Navas Blanco, Andres Felipe FL
00:03:25
Total AHT 175 calls
Torres, Algio Alvardo FL
00:03:33
Total AHT 496 calls
Alvear, Maria Camila FL
00:04:01
Total AHT 422 calls
Ignacio, Jose FL
00:04:08
Total AHT 447 calls
Bueno, Danna FL
00:04:46
Total AHT 54 calls
Giraldo, Natalia FL
00:04:47
Total AHT 37 calls

Specialty

Specialty Agents

SP
López Rojas, Jorge Iván SP
00:02:03
Total AHT 35 calls
Hernandez Gomez, Nataly Johanna SP
00:02:14
Total AHT 21 calls
Valderrama Alvarez, Cristian Camilo SP
00:02:22
Total AHT 35 calls
Alcázar Gallardo, Pierina del Carmen SP
00:02:41
Total AHT 103 calls
Martínez Franco, Valeria Lucía SP
00:02:38
Total AHT 63 calls
Agudelo, Tanys Fernández SP
00:02:43
Total AHT 48 calls
Lopera, Sebastian Salcedo SP
00:03:05
Total AHT 86 calls
Rubio Garcia, Jhonatan Andres SP
00:03:09
Total AHT 25 calls
Riqueth, Kenny Peralta SP
00:03:27
Total AHT 94 calls
Zapata Roncancio, Efrey Alberto SP
00:03:41
Total AHT 58 calls